Currently Lune Dorée accepts the following forms of payment: American express, PayPal, Apple Pay, Google Pay, MasterCard, Visa, etc.

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including delivery address, once it’s submitted. However, the address can be changed by notifying the courier who will call you on the delivery date to coordinate the address and time of arrival.

Simply login to your account and go to 'Shopping history' to see your order status.

Usually your order should reach you within 2-7 business days after receiving payment and processing your order. If you still haven't received your order after 14 business days, please contact:info@lunedoree.eu

Returns are possible for up to 30 days after you've received your order. Please see our Return Policy.

The essence of Lune Dorée products lies in the active ingredients derived from the Baltic meadows and forests. The natural environment in the Baltic region is exceptional due to the brevity of northern summers, giving flowers a limited period to attract bees for pollination. Consequently, plants must concentrate their blooming energy within this short span. As a result, when harvested, they are packed with the essential active ingredients needed to thrive in harsh climates.

Yes, our production facility is certified according to ISO 22716:2007, the international standard for Good Manufacturing Practices for cosmetics.
​To ensure the safe manufacturing of cosmetic products, ISO 22716:2007 provides guidelines for the production, control, storage and shipment.

Most Lune Dorée products are COSMOS Natural or COSMOS Organic Certified according to the international COSMOS standard by ECOCERT Greenlife.

ECOCERT

ECOCERT is an international organic certification organization based in France. It is one of the largest and most respected certification bodies in the world. ECOCERT focuses on the certification of organic agricultural products and sustainable practices. Here’s a breakdown of what ECOCERT stands for:

Organic Certification: ECOCERT certifies products that meet strict organic standards, ensuring they are free from synthetic chemicals, GMOs, and other harmful substances. This applies to food, cosmetics, textiles, and more.

Sustainable Practices: Beyond organic farming, ECOCERT also certifies products and companies that follow sustainable practices, such as fair trade, environmental conservation, and responsible resource management.

Global Reach: While it started in France, ECOCERT now operates in over 130 countries, making it a globally recognized and trusted certification.

COSMOS

COSMOS stands for COSMetic Organic and Natural Standard. It is a standard developed by five leading certification bodies – including ECOCERT – to unify organic and natural cosmetic standards across Europe and beyond. Here’s what you need to know about COSMOS:

Unified Standard: COSMOS provides a single, unified standard for organic and natural cosmetics, ensuring consistency and transparency for consumers worldwide.

Certification Types: COSMOS offers two types of certification:

COSMOS Organic: For products that contain a high percentage of organic ingredients.

COSMOS Natural: For products that may not meet the organic criteria but still adhere to strict natural ingredient guidelines.

Comprehensive Criteria: The COSMOS standard covers the entire lifecycle of a cosmetic product, including sourcing of ingredients, manufacturing processes, packaging, and labeling, ensuring they are environmentally friendly and safe for consumers.

Natural Certified Formula
This varies from formula to formula, so please refer to the product description for the most accurate information. However, in general, in a natural certified formula, at least 95% of total ingredients are natural.

Organic Certified Formula
In an organic certified formula, at least 95% of total ingredients are natural, at least 10% come from organic farming, and 95% of all plant-based ingredients must be organic as well.

We are committed to providing you with high-quality, natural, and organic products. If you have any questions about the ingredients in a specific product, please refer to its description or feel free to reach out toinfo@lunedoree.eu

Common Allergens
The most common allergens found in Lune Dorée products are Limonene, Linalool, Citral, Citronellol, Geraniol, and Eugenol.


Product Labels
The ingredients of each Lune Dorée product are clearly listed on the product page. Please check against this list to identify potential allergens. For products that are allergen-free, there will be a specific label indicating this.

If you have allergies or sensitive skin, it's essential to review the ingredient list of each product before use. For further questions or concerns, feel free to reach out toinfo@lunedoree.eu

All of our products are made with 100% natural, clean and non-artificial plant ingredients without synthetic colourants, artificial fragrances, chemical UV filters and other questionable ingredients. Since every person and pregnancy is unique, we recommend consulting with your doctor about using our products if you’ve got any concerns.

Yes, the packaging of our products is recyclable and made of BPA-free materials.

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